IncaSpin Casino Terms and Conditions

Welcome to IncaSpin Casino. These Terms and Conditions govern your access to and use of our website at incaspin.com and all services we provide. By registering an account, making a deposit, or using any feature of our platform, you confirm that you have read, understood, and agreed to these Terms in full. We encourage you to review this document carefully before you begin playing. If you do not agree with any part of these Terms, please do not use our services.

1. About Us and Licensing

At IncaSpin, we operate under the authority of Legasta Technologies SRL, a company incorporated under the laws of Costa Rica, company number 3-102-921383, with registered address at Province 01 San Jose, Canton 01 San Jose, Cathedral District, Tenth Avenue, Thirty-Three and Thirty-Five Streets, Office Thirty Three Five. We hold online gaming licence No. 0000058 issued by the Tobique Gaming Commission. Our IncaSpin Casino platform was established to provide a secure, fair, and entertaining gaming environment for eligible players worldwide.

2. Eligibility and Registration

We require all players to register an account before placing any wager. Registration is compulsory and no guest or anonymous play is permitted. During registration, you must provide a valid email address, create a password, optionally enter a promo code, and confirm that you are at least 18 years of age. By completing registration, you declare that:

You are at least 18 years old or the legal gambling age in your jurisdiction, whichever is higher
You are not a resident of any country where access to our services is restricted
The personal details you provide are accurate and complete
You are not acting on behalf of another person
You have not previously been excluded or self-excluded from our platform

We reserve the right to verify your identity at any time and to suspend your account pending verification. Only one account per person, household, IP address, or device is permitted.

3. Restricted Territories

At IncaSpin Casino, we do not accept players from certain jurisdictions. We operate a multi-layer restriction system. Layer 1 territories where no deposit and no real-money play is permitted include the United States of America, the United Kingdom, China, the Canadian province of New Brunswick, Spain, Netherlands, Israel, Lithuania, Belarus, Russia, Ukraine, Kazakhstan, and several other territories. Layer 2 covers FATF blacklisted and greylisted jurisdictions. Layer 3 applies to territories where we accept no payments and no users at all, including Afghanistan, Cuba, Iran, Iraq, North Korea, Syria, Venezuela, and others.

We also apply game-specific restrictions. NetEnt titles are subject to absolute restrictions across 19 licensed markets, and certain individual titles such as Planet of the Apes, Vikings, Narcos, and Fashion TV carry additional territory-level blocks. If you are located in a restricted territory and attempt to use our services, any winnings will be void and your account may be closed.

4. Deposits and Withdrawals

4.1 Deposits

We accept deposits via Visa, Mastercard, Apple Pay, Google Pay, Skrill, Neteller, Jeton, bank transfer, and cryptocurrency including BTC, ETH, LTC, and DOGE. Our internal operating currency is the Euro, and all promotions are priced in EUR. Minimum deposit amounts vary by currency: EUR 15, BRL 15, CAD 20, AUD 20, NZD 30, CZK 400, ZAR 270, BGN 30, NOK 110, HRK 110, RON 70, HUF 5,000, CHF 20, LTC 0.10, and BTC 0.000337.

4.2 Withdrawals

We process withdrawals via Visa, Mastercard, bank transfer, and BTC. Minimum withdrawal amounts range from EUR 50 to EUR 120 depending on your country of residence and the payment method chosen. Withdrawal processing may take up to 72 hours or 3 business days. Credit and debit cards, e-wallets, and cryptocurrency withdrawals are typically processed instantly to within a few hours, while bank transfers may take 1 to 5 business days. All withdrawals are fee-free.

We apply withdrawal limits per day, per week, and per month, scaled according to your loyalty rank. Your current limits are displayed inside the Withdrawal section of your account. Weekly and monthly limits reset every 7 and 30 days respectively, rather than on a calendar boundary. Any single win above EUR 15,000 may be divided into monthly instalments of a maximum of EUR 15,000 per month until the full amount has been paid. A 3x playthrough of your active deposited amount is required before any withdrawal may be made, even where no bonus is involved.

5. Bonuses and Promotions

5.1 Welcome Package

Our IncaSpin Casino Welcome Package offers up to EUR 2,750 plus 275 Free Spins across three deposits. The first deposit bonus includes up to EUR 1,000 plus 200 Free Spins, with 50 additional spins credited each day for 5 days following the first deposit. The second deposit carries a 100% match up to EUR 1,000 with code INC2. The third deposit offers a 75% match up to EUR 750 plus 75 Free Spins with code INC3. All Welcome Package bonuses are subject to a 40x wagering requirement on the bonus amount. The maximum bet while wagering is EUR 5 on slot games and EUR 10 on live games.

The maximum cashout from bonus funds is 10x the bonus value. The activation window is 3 days, and free spin winnings are valid for 7 days. All bonuses are sticky: no withdrawal request may be made until wagering is fully completed. Transferring or withdrawing your main deposit before the wagering requirement is met will forfeit all bonus funds and any associated winnings.

5.2 High Roller Bonus

We offer a High Roller Bonus of 50% up to EUR 500, activated with code 50high. The minimum qualifying deposit is EUR 300. This bonus is repeatable every 30 days once the full Welcome Package has been used. Finnish players are not eligible for this offer. The same 40x wagering requirement applies.

5.3 Finland-Specific Offer

Players registered from Finland receive a separate welcome offer of 250 BGaming free spins in place of the standard Welcome Package. Spins are credited as 50 immediately and then daily over 5 subsequent days on eligible BGaming titles including Aztec Magic, Aztec Magic Deluxe, Johnny Cash, Platinum Lightning, and Platinum Lightning Deluxe.

5.4 General Bonus Rules

We permit only one active bonus at a time. An active bonus may be paused while another is wagered, but the paused bonus will continue to age and will expire on schedule. One bonus per person, household, email address, IP address, telephone number, payment account, and device applies. We define bonus abuse as using bonus or cash funds solely to progress through a game's bonus stages, delaying free-spin features until wagering is complete, or accepting a bonus with the sole purpose of generating a positive expected value. The penalty for bonus abuse is immediate confiscation of winnings and permanent account closure.

6. Loyalty Programme and VIP Club

At IncaSpin, we operate a four-tier loyalty programme comprising Bronze, Silver, Gold, and Platinum ranks. Each rank unlocks higher withdrawal limits and improved cashback rates. Weekly sports cashback is scaled by rank: Bronze 6% up to EUR 300, Silver 7% up to EUR 1,000, Gold 8% up to EUR 2,000, and Platinum 10% up to EUR 5,000. Our VIP Club is entered at Gold level and above and offers extra bonuses, VIP awards, higher withdrawal limits, and personalised service.

Alongside the rank ladder, our IncaSpin Casino platform features a Realtime Gamification and Loyalty Suite with three components: Missions and Store where completed tasks earn levels and points redeemable in our store, a Wheel of Fortune, and a Tournament engine running daily and seasonal competitions.

7. Responsible Gaming

We are committed to promoting safe and responsible gambling. Our platform includes tools to help you manage your play, including deposit limits, session limits, cooling-off periods, and self-exclusion. If you are in a cooling-off period at the time of a win, no prize will be awarded. We encourage any player who believes their gambling is causing harm to contact our support team immediately. Third-party support is also available through recognised responsible gambling organisations.

8. Account Security and Prohibited Use

You are responsible for maintaining the confidentiality of your account credentials. We prohibit the use of VPNs or other tools to circumvent geographic restrictions; any winnings obtained through such means will be forfeited and the account will be closed. We do not permit the use of automated tools, bots, or software to interact with our games or platform in any unauthorised manner.

9. Dispute Resolution and Governing Law

We aim to resolve all player disputes quickly and fairly through our customer support team. You may contact us at [email protected] or reach our disputes department at [email protected]. Our live chat is available 24 hours a day, 7 days a week. Customer support is available in English and many other languages. These Terms and Conditions are governed by the laws of Costa Rica. We reserve the right to update these Terms at any time; continued use of our services following any change constitutes acceptance of the revised Terms.

10. Contact Us

We are always here to help. You can reach the IncaSpin Casino support team at any time via live chat on our website or by email at [email protected]. For formal disputes, please write to [email protected]. We are committed to responding promptly and resolving all matters to your satisfaction.

Content updated: August 10, 2026